Traffic analysis highlights elevator upgrade needs
Interactive CD guides customers through equipment problems and solutions
A CD-rom initially developed for analysing elevator servicing problems, and an ability to fast-track spare parts location and procurement, now encompasses all types of MacGREGOR (or third-party) equipment
MacGREGOR Passenger Ship division has developed a new way of providing its customers with optimum support and servicing of shipboard elevators, galleys, provisions stores and refrigeration machinery. By using CD-rom technology, MacGREGOR can now give its customers a comprehensive description of all installations and associated components, including an exact spares list and inventory.
The CD-rom is fully interactive and provides customers with a tool for analysing servicing problems, maintenance needs, and has the ability to fast-track spare part location and procurement. The system has been developed by MacGREGOR Passenger Ship division after sales and although aimed specifically at MacGREGOR products it can easily be adapted for any make of elevator supplied by third parties.
The product was initially developed as an in-house tool to speed up spare part chasing but it has been further developed into a customer-friendly tool for shipboard use. The electronic manual includes all details of equipment and system components. A client can find the right part with just a few clicks on a computer.
The first interactive CD-rom manual was prepared for the elevators on RCL Voyager of the Seas and subsequently some 50 CD-roms have been supplied for different ships with galley equipment, provisions stores, refrigeration machinery and elevators.
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