As a key player in world trade, Cargotec secures the delivery of everyday necessities to millions of people and provides sustainable, safe and efficient material flows. Through our global scale and presence in all areas of the logistics chain, we can have a significant impact on individuals and communities globally. We realise that, as a responsible employer, we need to conduct business in an ethical and compliant manner throughout the value chain. By conducting sustainable business and sourcing responsibly, we can contribute to societal stability and fair trade. Our solutions enable the trade the world relies on, and contribute to making logistics processes more efficient, sustainable, and safe on roads, in ports, and on seas around the globe.
Cargotec does business on a global scale and our industry is exposed to compliance risks for example relating to doing business in remote locations, bidding for large projects for customers which are governmentally owned as well as the use of sales intermediaries in countries where we do not have our own sales offices.
The Code of Conduct is the foundation of our corporate culture and sets out high standards of integrity on how we do business everywhere in the world. The Code of Conduct supports us in handling business matters in conformance with laws, regulations, key policy requirements and principles for ethical business conduct. Ethical behaviour is the responsibility of every employee in Cargotec, and it is management’s responsibility to set a clear tone from the top and implement structures to ensure that compliance risks are effectively assessed, controlled and mitigated.
In 2021, we renewed the Cargotec Code of Conduct to ensure that our ethical standards would reflect the changing operational environment. The Code of Conduct establishes high standards of integrity on how we do business and how we behave in our daily work. The Code of Conduct helps us make informed decisions, and it explains where to go for more information and guidance. The new Code of Conduct was launched in October 2021 together with an e-learning course. The Code of Conduct e-learning is an annual mandatory training for all Cargotec employees. The e-learning consists of exercises that help employees with their day-to-day dilemmas around ethics and compliance. In 2021 the Code of Conduct e-learning was completed by 84% of Cargotec employees (2020: 82%). The target group of the e-learning course includes employees with an individual company email address and access to the intranet. Onsite training workshops have been arranged for employees without an email address or access to intranet. The Code of Conduct e-learning is designed to help us to identify potential conflicts of interest and red flags and guide us in our daily decision making, regardless of the function or level in the company.
Our Code of Conduct, the Cargotec Anti-Corruption policy, Gift and Hospitality Instruction, Instruction for Speak-Up and Non-Retaliation, as well as the new Third Party Policy guide provide the policy foundation against possible unethical or corrupt business practices. The practical implementation of these policies, and related instructions, is guided by our Ethics and Compliance framework, which is based on the main principles to prevent, detect and respond to potential misconduct. The Ethics and Compliance organisation supports the business by providing proactive advice and trainings and by conducting internal investigations. We have an externally hosted Speak-Up line to enable confidential and, if needed, anonymous reporting of concerns.
The Ethics & Compliance organisation promotes a speak-up culture and awareness of the reporting channels, including the Speak-Up line, through a variety of means, including, but not limited to: mandatory annual Code of Conduct e-learning; employee communications; training and education sessions and talks by E&C team members to SBU leadership teams and high-risk personnel; and Code of Conduct briefings to sales third parties.
Code of Conduct concerns and potential misconduct can be reported through a variety of channels, including to line management, HR, our organizational Heads of Compliance within the Ethics and Compliance team or through the Speak-Up line. The Speak-Up line is operated by an external provider and managed by the Ethics and Compliance function. Each Business area in Cargotec has an assigned Head of Compliance who is responsible for building and promoting the compliance program, including the reporting channels, with the SBU.
To further understand the employees’ views on the company’s ethical practices, the Code of Conduct related questions, part of the annual Compass Employee Engagement 2021 survey were analysed. According to the results, 82 percent of respondents consider Cargotec as an ethical company (2020: 80%).